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At TeKay Couture, we are committed to delivering your orders promptly and with the utmost care. Please find our comprehensive shipping and delivery policy below:
Ready Made Items:
For ready-made items, anticipate a delivery timeframe of 7 days from the order date within the U.S.A., unless otherwise specified on the order page. Expedited shipping via express mail is available for an additional fee.
Express Mail: Expedite your delivery with our express mail service, ensuring a quicker turnaround time. Additional charges apply.
Signature Requirement and Insurance: All shipments come with a signature requirement for added security, and insurance coverage is included to safeguard your valuable items. (Excluding catalog items)
Custom Made Products:
The delivery time for custom-made products is clearly stated on the order page.
Standard Delivery: For custom-made products crafted and shipped within the U.S.A., expect an average turnaround time of 10 days for a rush order with express mail payment. This is contingent on receiving all necessary measurements with the order or confirming them promptly. Exceptions may apply.
Expedited Custom Orders: If you require a shorter delivery timeframe for a custom-made rush order, we will make every effort to expedite the process as feasible.
International Shipments: Custom-made items shipped from Africa generally have a delivery time of 12 weeks. Expedited international rush orders with express mail are available, averaging an 8-week delivery turnaround time. Exceptions may apply.
Customer Responsibility: For international shipments, customers are responsible for custom duties, fees, and/or taxes. Additional shipping and handling fees apply to international mail.
At TeKay Couture, we strive for excellence in every aspect of our service. If you have any inquiries or need further assistance regarding our shipping and delivery processes, please feel free to reach out. Your satisfaction is our priority